The use of general terms and conditions of delivery and payment is a commonly used way of regulating the relationship with clients. The way in which these are applied requires precision, and sometimes things go wrong here. How up-to-date are your general terms and conditions? And what risks do you in fact incur when you accept someone else’s general terms and conditions? Or use branch terms and conditions?

It is important that the regulation and exclusion of liability is properly geared to your insurance conditions. When was the last time you did this?